Refund Policy
Our goal is to make every PremiumAI purchase clear before payment. This policy covers digital products and one-on-one sessions.
1. Digital products
PremiumAI digital products, including the PremiumAI Content Creator Workbook, are delivered electronically. Because digital products can be accessed or copied immediately after delivery, payments are generally non-refundable once the product has been delivered or access has been provided.
2. One-on-one sessions
A booked one-on-one session may be rescheduled if you contact PremiumAI Studios at least 24 hours before the scheduled time. If you need to cancel instead, you may request a refund before the 24-hour cutoff. Once a session has started, or if the client does not attend without giving the required notice, the session fee is non-refundable.
3. Exceptional circumstances
If you believe you received the wrong product, were charged incorrectly, or experienced a verified delivery problem, contact us as soon as possible. We will review the issue and, where appropriate, provide a replacement, correction, rescheduling, or refund.
4. How to request help
Send your name, the product or session purchased, payment date, and a brief description of the issue to premiumai2027@gmail.com or via WhatsApp at +229 53 20 08 21.
Last updated: September 2026. This policy is a general business policy and should be reviewed against applicable Beninese consumer and e-commerce requirements before launch.